Trustindex verifies that the original source of the review is Google. Rambo, our tour guide, was the MAJOR high point of the Spanish Lagoon and Mangrove Trail Half-Day Hike. He went beyond the call of duty in not just his knowledge, help and making the hike as easy as possible for us (this was an intermediate level hike); but he also went out of his way to drive us to the main Oranjestad Bus Station after our hike.
Aruba Nature Adventure Tours was an incompetent disgrace that made this hike as unpleasant as it could possibly be. Only Rambo’s wonderful guidance through this saved Aruba Nature Adventures in our hike. We paid $200, albeit through Viator as middle company, for this hike. On our way to the rendezvous point for the hike, we called the point person at Aruba Nature Adventures. He told us that nobody was there to meet the tour customers at the appointed 7:15 a.m. time and hung up on us. How do you not know the day, time and location that your paying customers are scheduled for the hike and make preparations for this?!
After Aruba Nature Adventures hung up on us and we turned our cab around to go back to our hotel, then their man called us back and scheuled Rambo, on his day off, to guide us on the hike. We then had to turn the cab around yet again, to meet at the rendezvous point! All this back and forth was too much problematic inconvenience for us as customers.
I would not recommend Aruba Nature Adventures to my worst enemy. The company is bad. Avoid it like the plague. We would give ZERO stars if we could for this company, but Rambo would get more than 5; so we’ll average it out to 3, overall.
